Why do we recommend Zendesk?

Zendesk is the only service-first CRM

Zendesk’s customer service and engagement platform was designed with service agents in mind. It is powerful and flexible, scaling to meet the needs of any business. Plus, because of it’s simple design, it is quick to implement and easy to use. With Zendesk, it takes hours — not weeks — to get up and running.

Why power your Zendesk solution with MasterSolve?

We are a Zendesk Master Partner

Zendesk has an extensive suite of products that work well together. When you explore their offerings below, you might even be overwhelmed by the amount of choice you have.

That is where we come in to help. Your organization may not need the entire suite of products. Our team takes time to understand your organization’s specific needs. Then, we tailor and suggest the correct combination of solutions to provide the most value to your organization.

What CX solutions can I get with Zendesk?

Zendesk Products

Zendesk Support

Zendesk Support is a beautifully simple system that promotes seamless, personal, and efficient communication between your organization and your customers. The system allows you to easily track, prioritize, and solve customer support tickets.

Zendesk Support helps your organization:

  • Provide fast and personalized support when your customers need it
  • Improve performance by supplying the support tools and information your team needs
  • Customize and scale your software as your organization grows

Zendesk Sell

Zendesk Sell is a sales software that enhances productivity, sales processes, and pipeline visibility. It helps salespeople understand who they’re selling to, stay focused on connecting with prospects, and ultimately sell more.

Zendesk Sell helps your organization:

  • Make the sales process more informed, more authentic, and more human
  • Gather and understand data to better drive the sales decision-making process
  • Save time by tracking sales activities automatically rather than manually

Zendesk Chat

Zendesk chat is a live chat and messaging software that allows you to instantly reach your customers through web, mobile, and messaging. It provides an easy and responsive way to connect with customers in real time.

Zendesk Chat helps your organization:

  • Serve and build relationships with various customers at once
  • Increase reach, conversions, sales, and revenue
  • Scale live chat across multiple countries, languages, and brands

Zendesk Guide

Requires a Zendesk Support account.

Zendesk Guide is a knowledge base that organizes frequently asked questions, product details, and policies into one location. It enables your team to continuously improve content, keep it up to date, and serve it to customers.

Zendesk Guide helps your organization:

  • Increase customer support quality while reducing support costs
  • Enable team members to deliver faster, more accurate support
  • Create a feedback loop for continuous improvement

Zendesk Talk

Requires a Zendesk Support account.

Zendesk Talk is a call center software that allows you to conduct more productive support conversations. It enables team members to easily pick up the conversation from any channel and resolve complex issues faster.

Zendesk Talk will help your organization:

  • Automatically track and record calls for easy record keeping and issue resolution
  • Measure and improve your phone support operations with real-time analytics and reporting
  • Give team members a deeper understanding of the customer in real-time

Zendesk Explore

Requires a Zendesk Support account.

Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience. It gives you instant access to the customer analytics that matter and a deeper understanding of your customers.

Zendesk Explore will help your organization:

  • Analyze trends to learn how customer experiences evolve over time
  • Track your efforts and show how your team contributes to the organization’s bottom line
  • Measure every interaction that a customer has with your support team

What apps can I integrate with my Zendesk solutions?

Zendesk Integrations

The Zendesk platforms integrate with various applications, including the four highlighted below.


Aavaz is a leading provider of contact center solutions that enable you to effectively communicate with your customers and improve customer touch points.


QuickBooks helps small and medium-sized businesses accept payments, pay bills, and manage payroll functions, all on a cloud-based platform.

Panda Docs

PandaDoc is an all-in-one document automation solution that improves your document workflow and enables you to deliver an outstanding customer experience.


Riva is a CRM email integration that helps you seamlessly sync CRM contacts, log emails and email attachments, and track emails against custom CRM objects.

Accelerate your learning

Relevant Content

Does Zendesk sound like the right CX solution for your organization?