SugarCRM
Why do we recommend SugarCRM?
With SugarCRM, you let the platform do the work
CRM systems are supposed to make CX management easier. Yet, many CRMs themselves require too much manual entry to be useful or offer too little functionality to actually manage the customer experience.
SugarCRM tackles this issue by making its platform do the work. This means three things for SugarCRM customers:
No blind spots.
Instead of being limited to piecemeal views of the customer, you can instantly see all the relevant information, including past, present, and even future (with predictive insights).
No busywork.
Instead of having to manually enter endless details, you get a platform that automatically captures data and presents it in context to everyone who needs it.
No roadblocks.
Instead of being forced into a standard solution with all the common limitations, you get a platform built around your needs and workflows.
As a 4x winner for satisfaction, reliability, and tech support in PCMag’s Business Choice Awards, Sugar is regarded as the easiest-to-use platform. Plus, SugarCRM is ranked #1 for CRMs by SoftwareReviews – a ranking based entirely on ser input.
See for yourself how easy it is to let the platform do the work. Sign-up for a commitment-free SugarCRM trial.
Why power your SugarCRM solution with MasterSolve?
We are an Elite SugarCRM Partner
Being an Elite Partner for SugarCRM means that we have met the most advanced certification requirements set by Sugar and have expertise in SugarCRM implementations, customizations, and integrations.
Our experienced team members are subject matter experts in sales, marketing, and service automation.
12
SugarCRM certifications
120
Successful CRM Implementations
95%
Partner renewal rate
With our help, your organization can better leverage your SugarCRM products, build extraordinary customer experiences, and improve the ROI of your SugarCRM platform.
What CX solutions can I get with SugarCRM?
SugarCRM Solutions
SugarCRM offers three main solutions that allow your marketing, sales, and service teams to collaborate across the entire customer lifecycle.
Capture the attention of your most promising prospects.
Create more meaningful experiences and relationships with prospects.
Give customers the support they need quickly and confidently.
These solutions can be purchased together to provide a robust CX platform. Or, you can buy them separately to enhance your current business software.
Sugar Market
With Sugar Market, your team can effortlessly streamline campaign creation, understand engagement, increase conversions, and drive leads.
The Sugar Market marketing automation tool comes with highly intuitive campaign builders, advanced automation, and superior reporting.
Increase website visitors
Sugar Market combines SEM, SEO, and social media management tools into one easy-to-use platform—enabling you to attract more visitors to your site.
Develop powerful campaigns
Create professional-quality landing pages, emails, and forms in just minutes. Sugar Market’s simple drag-and-drop builders and pre-made templates make this task easy, especially for those without coding knowledge.
Nurture and qualify prospects
Effortlessly set up multi-step nurture campaigns, send personalized communications at scale, and develop lead scoring profiles with automatic scoring.
Analyze marketing performance
With a personalized metrics dashboard, Sugar Market makes it easy to measure marketing success. Your team will have the resources necessary to make data-backed decisions without spending their day in spreadsheets.
Align with your sales team
You work hard to develop qualified leads—don’t let them leak out of your funnel. Sugar Market has native integrations with more CRM platforms than any other marketing automation platform.
Sugar Sell
Sugar Sell—a complete system for sales force automation, collaboration, and reporting—is the #1 rated Sales CRM solution across all major vendors. Plus, it’s the most innovative and affordable sales platform on the market.
The Sugar Sell solution will help your team drive efficiency, reduce sales costs, deliver excellent experiences, and ultimately, increase revenue.
Sugar Sell will enable your sales team to:
Spend less time gathering and analyzing data
Review actionable information from a range of data sources, even when you only know a prospect’s name and email. Plus, quickly get important updates from your key accounts with real-time push notifications and alerts.
Deliver the right messages to the right people
Effortlessly map out each individual customer journey, from beginning to end, to ensure your sales reps deliver the right sales messages, to the right people, at the right time.
Optimize email interactions
Sync calendars, track emails, monitor social media activities, and more with the Sugar Sell solution. Your sales reps can seamlessly manage tasks, opportunities, and cases—in real-time, without leaving their inbox.
Manage renewals efficiently
Sugar Sell makes it easy to manage subscription accounts, review the status of your current quarter’s renewal pipeline, and automatically complete individual renewal opportunities.
Automate complex business processes
Sales reps can automatically submit quotes for review and approval, route leads based on company size or location, generate sales-focused email templates, and much more.
Sugar Serve
Sugar Serve is a time-aware service platform that blends modern omnichannel response management, powerful business process management (BPM), and self-service frameworks.
With Sugar Serve, your team can streamline case management and issue resolution, ultimately providing an exceptional customer experience and driving customer loyalty.
Sugar Serve will enable your service team to:
View the entire customer journey
With a time-aware CX platform, your team will gain insight into each customer’s past, present, and future interactions with your organization—helping them resolve issues quickly and confidently.
Reduce service costs
With robust self-service support tools, Sugar Serve reduces the amount of time service reps need to solve cases. Plus, real-time reports and dashboards help you uncover problems before they even become issues.
Prioritize service requests
The service console analyzes service letter agreements (SLAs), case priority, and case severity to automatically prioritize service inquiries for team members and ensure all customer SLA requirements are met.
Route service requests
With Sugar Serve, inbound customer service requests can be sent directly to the correct person, ensuring requests are handled efficiently and making sure no customer gets left behind.
Analyze support performance
Service reps can quickly understand which category of cases require the most time and attention, uncover common service ticket trends, and be aware of average time-to-respond.
What apps can you integrate with your SugarCRM solutions?
SugarCRM Integrations
The SugarCRM platforms integrate with various applications, including the four highlighted below.
Avaaz
Aavaz is a leading provider of contact center solutions that enable you to effectively communicate with your customers and improve customer touch points.
Quickbooks
QuickBooks helps small and medium-sized businesses accept payments, pay bills, and manage payroll functions, all on a cloud-based platform.
Panda Docs
PandaDoc is an all-in-one document automation solution that improves your document workflow and enables you to deliver an outstanding customer experience.
Riva
Riva is a CRM email integration that helps you seamlessly sync CRM contacts, log emails and email attachments, and track emails against custom CRM objects.
Commercient SYNC
Commercient SYNC makes ERP and CRM data integration simple, quick, and efficient. Their integrations are easy to implement and don’t require ETL, mapping, or coding, which reduces integration costs by up to 80%.
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