Request Support
Please fill out this form to create a support case.
How are priorities defined?
- High: My CRM (production instance only) is entirely down, or system-critical functions are inaccessible by users. Maximum response time is 2 business hours.
- Medium: My CRM is generally up and functioning, but one or more items are not working as expected. Maximum response time is 8 business hours.
- Low: Non-critical issues or general questions about the application. Maximum response time is 2 business days.
Speak with a Support Team Member
To speak with a support team member, please call us at:
(314) 254-0085
and press 2 for support.MasterSolve Support Team Hours
8:00 AM to 5:00 PM
Mondayt to Friday.MasterSolve Holidays (2021)
Canadian Offices
- New Years Day
1/1/2021 - Ontario Family Day
2/15/2021 - Good Friday
4/2/2021 - Victoria Day
5/24/2021 - Canada Day
7/1/2021 - Civic Holiday
8/2/2021 - Thanksgiving Day
10/11/2021 - Christmas Eve
12/24/2021 - Christmas Day
12/25/2021
U.S. Offices
- New Years Day
1/1/2021 - Good Friday
4/2/2021 - Thanksgiving Day
11/25/2021 - After Thanksgiving Day
11/26/2021 - Christmas Eve
12/24/2021 - Christmas Day
12/25/2021
