Customer experience is one of the most impactful competitive advantages you can have and it’s a great way to stand out in your industry.
Unfortunately, many companies don’t even know where to start when developing and defining a customer experience strategy.
Lucky, our valued partner, SugarCRM, developed this guidebook to help you jumpstart your customer experience strategy.
This eBook will share how to:
- Define your organization’s CX vision and goals and map those to internal teams and processes
- Use tools to drive, measure, and repeat your CX processes
- Create a customer-focused culture
- Empower employees to drive positive customer experiences
- Develop a robust customer experience strategy