Building For Momentum: Customer Experience In Practice

Memorable customer experiences don’t occur on their own. They are the sum of your organization’s people, processes, and technology.

In order to have an exceptional customer experience, you must have exceptional internal processes in place. This eBook provides actionable best practices to help you improve your internal process for improved customer experiences.

This eBook will share how to:

  • Create and optimize a customer journey map to understand all customer touchpoints
  • Define repeatable departmental processes to ensure your departmental hand-off process is efficient
  • Measure customer satisfaction to understand warning signals of when processes are not functioning properly
  • Give your internal teams a 360º view of each customer so they can give customers a high-definition experience

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